FAQ/Terms

DEPOSIT, PAYMENT & CANCELLATION POLICY

To reserve your private trip, we require a 50% deposit per person. The balance of your payment is due 90 days prior to departure. If reserving your trip within 90 days of departure, full payment is required. To complete your reservation, you must sign our General Release and Waiver of Liability and our General Health History Form, prior to your date of travel with us. The links to these online forms will be sent to you in your booking confirmation email. 

50% non-refundable deposit required to secure trip dates and logistics. 
Full balance is due 90 days prior to trip start date.

Cancellation Policy and COVID -19 Policy: 

These guidelines are subject to change as the global situation evolves. The enforcement of certain measures (i.e. social distancing and mask-wearing and required testing) will vary in different regions. We will defer to local health authorities for best practices in their region. Check with your home country’s policies on testing and post-trip self-isolation as well as the latest travel advisories. If you have any further questions or concerns, please reach out to us formore information specific to your program.

1. Cancellation by you

Number of days prior to your trip, amounts are per person:
270+: 100% Refund of deposit
269-91: 33.3% Refund of deposit, or 100% of deposit converted to credit on file**
90-61: 75% Refund of full trip cost
60-31: 50% Refund of full trip cost
30-0: 0% Refund of full trip cost / 100% cancellation fee

A 500USD Trip Development Fee is included in every trip deposit amount – this amount is non-refundable and isexcluded from these above terms and conditions in the event of a cancellation.

**ACA credits expire 2 years after date of issue.

Please note, some of our private trips have special cancellation terms and conditions different to what is outlined heredepending on third-party deposit and cancellation policies. Please call with any questions about your trip.

2. Cancellation by Atlas Cultural Adventures

ACA reserves the right to cancel any trip at any time for any reason determined in our sole discretion, or if the quality of the trip or the safety of travellers is judged by ACA to be compromised. In such a case, ACA will endeavor to refund payments received by ACA. We ask that our valued clients recognize that there are expenses, including unrecoverable third-party deposits, that ACA cannot recoup as the planned date of a trip approaches and as a result, a 100% refund is not always possible. However, we make every effort to recover, for the benefit our travelers, as many of those expenses as we are able.

ACA retains the sole discretion to run any trip notwithstanding the occurrence of any event or the existence of any condition in or near any place of travel included on a trip itinerary or in proximity to such a place or affecting travel, including air travel, in general. If ACA determines in good faith to run a trip, then no refund under this paragraph shall be payable with respect to that trip and any traveller cancelling a reservation shall be bound by the cancellation policies identified in the preceding paragraphs.

Cancellation Insurance

We strongly recommend you purchase cancellation insurance to protect yourself from unexpected circumstances that may cause you to cancel your trip. 

How can I learn more about the region where you do community service work and the work of the Atlas Cultural Foundation?
You can learn more about the Atlas Cultural Foundation here.

Do you recommend any travel insurance companies?
We do not recommend any specific company, however, past participants have used insurance from the following companies.
Dog Tag
https://www.dogtag.co.uk/sports-information/extreme-sports-insurance/
Global Rescue
http://www.globalrescue.com/
HTH Travel Insurance
http://www.hthtravelinsurance.com/index.cfm
Wallach & Co, Inc
http://www.wallach.com/newsite/hcabroad.asp
Medex Assist
http://medexassist.com/
Travel Guard
http://www.travelguard.com

What immunizations are required for Morocco?
All of our program participants must have the following immunizations. We also recommend checking the CDC website for current changes or updates to their recommendations for Morocco. http://wwwnc.cdc.gov/travel/destinations/morocco.aspx
Tetanus, Diphtheria, Pertussis (Td/Tdap)
Measles, Mumps, Rubella (MMR)
Hepatitis A (may require more than one dose – allow time prior to travel)
Hepatitis B (may require more than one dose – allow time prior to travel)
Typhoid